At Opinsio, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you use our feedback collection platform.
1. Information We Collect
1.1 Information You Provide
Google OAuth Authentication: When you sign in to claim a domain, we collect:
- Email address
- Name
- Profile picture URL
- Google account ID
Domain Information: When you claim a domain, we collect:
- Domain name (e.g., example.com)
- DNS TXT record for verification
- Project name and description
- Custom feedback categories
Feedback Content: When you or others submit feedback, we collect:
- Feedback text and category
- Optional email address (if provided by submitter)
- Optional image attachments
- Timestamp and domain
Integration Configurations: When you connect third-party services, we collect:
- Slack: Webhook URL, access token, channel information
- Discord: Webhook URL, server and channel IDs
- Notion: Access token, database ID, page permissions
- Obsidian: API URL, API key, vault path (local only)
1.2 Information Automatically Collected
Activity Logs: We log:
- Domain claims and verifications
- Feedback submissions
- Integration connections
- Timestamps of all actions
Chrome Extension: The extension stores data locally in your browser:
- Authentication tokens
- Current domain information
- User preferences
We do not use cookies for tracking or analytics. The Chrome extension uses browser local storage only.
2. How We Use Your Information
We use the information we collect to:
- Provide the Service: Facilitate feedback collection and delivery
- Verify Domain Ownership: Check DNS records to confirm you own the domain
- Deliver Feedback: Send feedback to your configured integrations (Slack, Discord, Notion, Obsidian)
- Display Feedback: Show feedback to domain owners and community members
- Prevent Abuse: Detect and prevent spam, fraud, and misuse
- Improve the Service: Understand usage patterns and fix bugs
- Communicate: Send important updates about your account or the Service
We do NOT use your information to:
- Sell or rent your data to third parties
- Display advertisements
- Track you across websites
- Build marketing profiles
3. How We Share Your Information
3.1 With Domain Owners
When you submit feedback to a domain:
- The domain owner can see your feedback content, category, and timestamp
- If you provide an email address, the domain owner can see it
- If you attach images, the domain owner can view them
3.2 With Third-Party Integrations
When a domain owner connects integrations, feedback is automatically sent to:
- Slack: Feedback is posted to the configured Slack channel via webhook
- Discord: Feedback is posted to the configured Discord channel via webhook
- Notion: Feedback is added as a new entry in the configured Notion database
- Obsidian: Feedback is saved as a markdown file in the local vault (local-only)
These integrations are controlled by domain owners. We are not responsible for how third-party services store or process data. Please review the privacy policies of these services:
3.3 With Other Community Members
Feedback submitted to a domain is visible to:
- Other users viewing the same domain through the Chrome extension
- Anyone with access to the domain's integrations (Slack channels, Discord channels, Notion databases)
Do not submit confidential or sensitive information through Opinsio.
3.4 Legal Requirements
We may disclose your information if required by law, such as:
- To comply with legal process (subpoenas, court orders)
- To protect our rights and property
- To prevent fraud or illegal activity
- To protect the safety of users or the public
4. Data Storage and Security
4.1 Where We Store Data
- Database: PostgreSQL hosted on secure cloud servers
- Authentication: Google OAuth tokens (stored encrypted)
- Images: Stored securely with access restricted to domain owners and submitters
4.2 Security Measures
We implement industry-standard security practices:
- Encryption in Transit: All data is transmitted over HTTPS
- Encryption at Rest: Sensitive data (API keys, access tokens) is encrypted in the database
- Access Controls: Database access is restricted to authorized personnel
- Regular Updates: We keep software dependencies up to date
However, no system is 100% secure. We cannot guarantee absolute security, but we take reasonable measures to protect your data.
5. Your Rights and Choices
5.1 Access Your Data
You can access your data by:
- Viewing your domains and feedback in the Chrome extension
- Checking your integrations in Owner Settings
- Contacting us to request a data export
5.2 Delete Your Data
You can delete your data by:
- Domain Claims: Removing DNS verification will release your domain claim
- Account Deletion: Contact us at support@opinsio.com to delete your account
Note: Feedback you submitted may remain visible to domain owners even after account deletion, as it becomes part of the domain's feedback record.
5.3 Opt-Out of Integrations
Domain owners can disable integrations at any time through Owner Settings. Once disabled, new feedback will not be sent to that integration.
5.4 Data Portability
You can request an export of your feedback data by contacting us. We will provide your data in a structured, machine-readable format (JSON).
6. Cookies and Tracking
We do not use cookies for tracking or analytics.
- Google OAuth: Uses cookies for authentication (managed by Google)
- Chrome Extension: Uses browser local storage to save preferences
- No Third-Party Analytics: We do not use Google Analytics, Facebook Pixel, or similar tracking tools
You can clear your browser's local storage at any time, but this will sign you out of the extension.
7. Children's Privacy
Opinsio is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13.
If you believe we have collected information from a child under 13, please contact us immediately at support@opinsio.com, and we will delete the information.
8. International Data Transfers
Opinsio is based in the United States. If you access the Service from outside the United States, your information will be transferred to, stored, and processed in the United States.
By using the Service, you consent to the transfer of your information to the United States and other countries where we operate.
9. Data Retention
We retain your information for as long as necessary to provide the Service:
- Account Data: Retained until you delete your account
- Domain Claims: Retained as long as DNS verification is active
- Feedback: Retained indefinitely (visible to domain owners)
- Activity Logs: Retained for 12 months
- Integration Configs: Retained until you disconnect the integration
After account deletion, we may retain some information for legal or operational purposes (e.g., preventing abuse).
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will:
- Update the "Last updated" date at the top of this page
- Notify you via email (if you have an account)
- Post a notice on the Service
Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.
11. GDPR and CCPA Rights
11.1 GDPR (European Users)
If you are in the European Economic Area (EEA), you have the following rights:
- Right to Access: Request a copy of your data
- Right to Rectification: Correct inaccurate data
- Right to Erasure: Request deletion of your data
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a portable format
- Right to Object: Object to certain processing activities
To exercise these rights, contact us at support@opinsio.com.
11.2 CCPA (California Users)
If you are a California resident, you have the following rights:
- Right to Know: What personal information we collect and how it's used
- Right to Delete: Request deletion of your personal information
- Right to Opt-Out: We do not sell your personal information
- Right to Non-Discrimination: We will not discriminate against you for exercising your rights
To exercise these rights, contact us at support@opinsio.com.
12. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: support@opinsio.com
Service: Opinsio
Website: https://opinsio.com
We will respond to your inquiry within 30 days.